How This Channel Works
The form on this page is the main way to get in touch. Messages are read in the order they arrive, and a reply is normally sent within one to two working days.
Channel
The contact form further down this page
Response time
Usually within one to two working days, Monday to Friday
Suitable for
Order questions, delivery matters, returns, product information, and general enquiries
What to include
An order reference, if one is available, and a clear description of what you need
There is no need to write a long message — a few clear lines are usually enough. If a follow-up is needed, it will be asked for in the reply.
Send a Message
Before Sending
A quick check can often save a round trip. Where an order reference exists, including it helps locate the relevant details without follow-up questions.
Order issue
The order reference and a short description of what went wrong
Return request
The order reference, the item concerned, and the reason for the return
Product question
The item name, and the specific detail you would like confirmed
Messages that include these details are usually answered faster, and no extra back-and-forth is needed.
Messages are reviewed regularly — thank you for getting in touch.
Contact: please use the form on this page.
Contact: please use the form on this page.